19-11-2020 15:08
I noticed that a payment wasn't take in October or November despite funds always being present.
I get an email saying when if I don't pay you'll cancel
However, when I login, I noticed it says I've paid on the 15th.
Very confused as to what's going on.
19-11-2020 18:36
@Anonymous User
Is this for broadband or TV passes?
If it’s broadband, call the team. Number on link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
For TV passes you have to contact via Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click “chat to an advisor”