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Anonymous User
Not applicable

‎01-06-2016 17:39

refund

My friend bought me a 1 day sports pass on her bank card for my now tv account on the understanding that it was a one of payment. Now tv has taken another payment out if her bank for another pass and she would like a refund as it is not her now tv account and her bank details are not on my account.
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SeeMoreDigital
Legend 5
Legend 5

‎01-06-2016 18:00 - edited ‎01-06-2016 18:02

Hi and welcome to the forum,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers