I have had issues with my broadband and the engineer will not be able to come in to fix them until Monday. This is 3 full days without service and I am also Working from home. Is there a refund possibility or anything of that nature for these issues?
Thank you very much for your help!
Monday is pretty good - it’s two working days (Saturday is a working day, Sunday isn’t) - and the Openreach SLA tier that Now are on is 72 hours, not the 24 hours that more premium (and more expensive!) ISPs may sign up for.
But you have started an automated clock with Now that will determine what, if any, compensation you will receive, depending on how long the outage is, as described in the link @gavs82008 gave.
I’m very unlikely to get any such compensation ever, though; not only is my FTTP five times more reliable than the FTTC that is Now’s only offering, if it does go down, a cellular modem will kick in within 3 minutes, and keep me supported until the service comes back 😢