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Anonymous User
Not applicable

‎27-05-2016 11:33

refund

hi, 

i had the free trail for your movie and entertainment - the movie one run out so i cancelled it (well i though i did it in time) and it said i have it till june. i didnt think anything of it until i checked my bank account today and £9.99 has been taken out of my account, i would like my money back please, thank you.

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2 REPLIES 2
Anonymous User
Not applicable

‎27-05-2016 11:38

@Anonymous User Welcome to forums

 

As account matters can't be handled in this open forum you need LIVE CHAT

 

http://help.nowtv.com/article/Cancelled-but-still-being-charged and click Contact Us - green button at bottom left

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SeeMoreDigital
Legend 5
Legend 5

‎27-05-2016 11:39

Hi and welcome to the forum,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up sub-windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: Manage my account link.
  • Scroll down to the 'Contact Us' button on the bottom left of the web page and click on it.
  • A new web page should open up with the 'Live Chat' button at the top right of the page.
  • Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.

 

Cheers

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