Refrence numbers for account

[xavier5000]

Hi Everyone...does anybody know where to look for the reference number I was supposed to get so that I can backtrack any complaints and or cancellations...I cannot talk to anyone on the helplines if I can't find my ref number...I have set up the account so I can access my account but does not show ref number...any idea? Thanks in advance

deano

[gavs82008 · Accepted solution]

@xavier5000 

If you go to your account then

• My details & settings
• Personal details

In here you should see your account number at the top of the page. 

Assuming this is what you were after?

[redchiz1]

If it relates to an ongoing, or previous issue then you will have received a case ID by email. 

[xavier5000]

Cheers 

Found it...thought it would be on activation emails....thanks for the quick response...deano

[redchiz1]

@xavier5000 I would go back to that last post and edit out your account number, unless you want the whole internet to have access to it! 

[xavier5000]

oh crap...thought it was a copy paste of the reply....cheers deano

[Saint1976]

You can't edit or delete after a response. @Simon-J or another admin would have to delete the comment with the account number.

[redchiz1]

...or just the account number! 

[nikkAS]

They seem to make it hard to find. Why it isn't on bills I dunno,

Found mine on My Broadband & Calls, Messages, Complete Account Set up message

September 2023