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Darren102
Mentor

Issues with a payment

Hi,

 

Now TV has suddenly stopped working. I checked and found a spam email saying my card details had expired (it doesn't run out until sept 2021). I have added a new card but I can no longer get the £20 offer that I was paying from September. Only price is £33.99. Can anything be done. Thank you

1 Solution
Darren102
Mentor

4 Replies
gavs82008
Legend 5
Legend 5

@Darren102 

For live chat have you tried this? 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Just make sure to click “chat online” within the green box 

 

There is also send an email to the address in the picture below 

626F95F7-15C6-4C4D-9057-674420B8B645.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Darren102
Mentor

Thank you for the reply though I can't see a chat online or a green box. I have emailed them to explain the situation but fear they will say the offer has now expired. 

gavs82008
Legend 5
Legend 5

@Darren102 

Ah sorry bud, gave you the wrong link. The one I gave was for broadband! 

Try this one

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Darren102
Mentor

Thanks for the link pal