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Anonymous User
Not applicable

Declined Payment - Movies Pass

Hello!

 

I received an email today to advise payment couldn't be processed for my Movies Pass, however money for my Entertainment Pass seems to have processed fine.

 

I have enough funds in my account for the payment so unsure why it bounced.

 

Shall I just leave it and wait to see if it corrects itself or is there someone I need to contact to rectify the problem in case it happens again in future?

 

Thanks 🙂

2 REPLIES 2
Anonymous User
Not applicable

Hi @Anonymous User,

 

Sorry to hear about this.

 

I'll have a look and get back to you by email. Please keep an eye out for it.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable

Hi Rich,

Received your email - thank you for investigating!

Emma 🙂