Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎05-09-2019 19:07

Broadband

Hello, i am trying to get your broadband but it is saying that it is not available at my address, why is this? 

 

Thank you.

0
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎05-09-2019 20:45

These people are a joke and I would stay well clear of them.

I waited 45 days for an install and they just blame openreach all the time.

Not very clever either as the updates started to repeat themselves.

Customer service just like to you promise call backs but never do it.

The complaint on chat will simply end with it's nothing to do with us and a very sarcastic have a nice day.

 

Absolute joke of a supplier

 

View solution in original post

2 REPLIES 2
Anonymous User
Not applicable

‎05-09-2019 20:45

These people are a joke and I would stay well clear of them.

I waited 45 days for an install and they just blame openreach all the time.

Not very clever either as the updates started to repeat themselves.

Customer service just like to you promise call backs but never do it.

The complaint on chat will simply end with it's nothing to do with us and a very sarcastic have a nice day.

 

Absolute joke of a supplier

 

RoyB
Legend

‎13-09-2019 16:42

@Anonymous User 

 

Because Sky do not have the equipment installed in your local exchange that will enable them to pick up your broadband requirement and transfer it to their servers (Local Loop Unbundling - you can look it up on Wikipedia if you like).

 

As per the post from @Anonymous User you should not necessarily look on this as a disadvantage.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.