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Spud43
First Poster

Stick Ordered Twice due to Black Friday Payment Error

I ordered a NOW TV stick and pass in the Black Friday deal and when payment took place I got a message in red text saying it had not been processed.  I went through with the order a second time and it said it was sucessfull.  When email confirmation came through I had two orders when I only wanted one. and two sticks have been dispatched to me.  I raised the issue in bills and payments immediately but got no response.

Is there a way I can return the unwanted extra stick and get my money back for it and the pass I won't use?

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schnapps Legend 2
Legend 2

Re: Stick Ordered Twice due to Black Friday Payment Error

Hi @Spud43

Have a word with live chat and explain to them what's happened.

Link below to live chat or alternatively drop them a message from the same link page.

https://help.nowtv.com/contact-us/managing-my-devices