22-12-2018 14:59
Good afternoon.
I am trying to watch Movies on my Smart TV box but as soon as I go to watch a Movie which I know has subtitles it reverts back to "Off" in Captions Mode even it was left as ticked against "On always". Going to the ballon icon shows as off and can't be turned to on again unless I go back to Captions Mode in Settings.
Tried factory reset and system reset. Running on version 8.1.3 • build 4170-16.
Thank you
Solved! Go to Solution.
23-12-2018 8:21
Now Resolved. Need to move across in the Subtitles balloon tab to the right of the "i" tab and click on the "English" button to put subtitles back on. When "Off" tab is highlighted subtitles are off - when no longer highlighted subtitles are on. Changing Settings in the Captions Mode has no impact as the activity whilst watching the film itself controls the Subtitles on/off.
23-12-2018 8:21
Now Resolved. Need to move across in the Subtitles balloon tab to the right of the "i" tab and click on the "English" button to put subtitles back on. When "Off" tab is highlighted subtitles are off - when no longer highlighted subtitles are on. Changing Settings in the Captions Mode has no impact as the activity whilst watching the film itself controls the Subtitles on/off.
26-12-2018 19:22
Hi this isn’t solved.
02-01-2021 17:06
I kept doing this many times in films for the last few days, including last night (1st Jan 2021) and it did NOT work. The subtitles were on for the start of the film but then stopped for no apparent reason. Clicking on "English" did not work and the only way I seem able to get subtitles back is to stop the film, use the back button to return to my watchlist and pick the film to restart it again.