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Lemka1983
Mentor

I want to remove the YouTube app off the box!

I want to remove the YouTube app off the box. Youtube is not safe for young children to be viewing and even though i have spoken to my 6yr old about not being allowed to go on the app she does not listen! I have read through forums to find a way of deleting of locking the app so that she is unable to access it but to my amazement there is no way. This needs to be sorted out and changed asap for the safety of all children and to help parents keep their children safe online.
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Andy Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!

@Lemka1983

 

You can remove the YouTube app by highlighting it with the remote (but not pressing OK to open) then press * on the remote and the option to remove will appear, but unfortunately anyone can go to the App Store and install it again. if it is a persistent problem for you you might want to consider a Roku box rather than a NOW TV box as these do allow you to control exactly which apps appear and prevent children from installing apps themselves (although if you use the NOW TV box to watch Freeview channels via an aerial none of the Roku boxes can do this).

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SeeMoreDigital Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!

Hi @Lemka1983,

 

Athough it is possible to delete most 'apps' from your 'My Apps' area (ie: direct access/view), there's currently no method of stopping people re-installing them from the 'App Store'... Indeed, most kids can work out how to do this Smiley Surprised

 

EDIT: This situation is the same for most 'smart' TV's too...

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
Andy Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!

@Lemka1983

 

You can remove the YouTube app by highlighting it with the remote (but not pressing OK to open) then press * on the remote and the option to remove will appear, but unfortunately anyone can go to the App Store and install it again. if it is a persistent problem for you you might want to consider a Roku box rather than a NOW TV box as these do allow you to control exactly which apps appear and prevent children from installing apps themselves (although if you use the NOW TV box to watch Freeview channels via an aerial none of the Roku boxes can do this).

View solution in original post

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Lemka1983
Mentor

Re: I want to remove the YouTube app off the box!

Thank you i'll give it a go at removing it. See how it goes then if she continues to reinstall she will be having the other box. Thanks again
SeeMoreDigital Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!

Sadly it took one of my friends 6 year old less than a day to work out how to re-install all the apps they didn't want her to access Smiley Surprised

 

Anyway... good luck 😉

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Lemka1983
Mentor

Re: I want to remove the YouTube app off the box!

Its so annoying that there isnt a lock of any sort that can be put on to stop young children accessing it. You have people on the the tv on about keeping your kids safe online but then no tidy measures are provided to help parents ensure so. Bloody stupid! 😤😤
SeeMoreDigital Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!


@Lemka1983 wrote:
Its so annoying that there isnt a lock of any sort that can be put on to stop young children accessing it. 

Indeed @Lemka1983,

 

Like I mentioned before, the situation is the same for most 'smart' TV's too Smiley Mad

 

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Andy Legend 5
Legend 5

Re: I want to remove the YouTube app off the box!

@Lemka1983 I've asked the community manager to place a request for a Channel PIN to control which apps are on the box and stop children installing apps in the Ideas Board of the forum. You,ll find it here

 

https://community.nowtv.com/t5/Ideas-for-NOW-TV/Channel-Store-PIN-request-for-NOW-TV-boxes/idc-p/437...

 

If you take a moment to vote and/or leave a comment there to show your support you never know it might be something they implement in the future.

jo55
Advocate

Re: I want to remove the YouTube app off the box!

My 3 year old discovered how to reinstall this within minutes of me deleting it! I’ve given up. 

However, just realised we’ve lost the remote and are using app’s to control it, so may be able to delete it for a while now as he can’t access my phone without me 😉