Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎06-07-2017 15:58

Switch over day.

Hi all,

 

Just been switched over from Sky to Nowtv today, thing is my service is up and running and Im still using my sky router? Do I have to plug in the Nowtv supplied router, or as its the same router with different branding just keep it there?

 

Thanks.

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎06-07-2017 16:12

@Anonymous User

 

There is some discussions on this thread below about the NowTV Router and the Sky Router.

 

https://community.nowtv.com/t5/NOW-TV-Combo/Review-of-the-Now-TV-Combo-Fibre-Broadband-Router/td-p/386789/highlight/true

 

Perhaps for clarification you could phone the NowTV Combo Customer Support Team (Go to My Account > My Package where there should be a telephone helpline number to call).

0
Andy
Legend 5
Legend 5

‎06-07-2017 16:14

@Anonymous User

 

Welcome to the forum. Yeah it was the same when I switched over from Sky. Just swap the Sky hub for the NOW TV hub and if you get the smiley white light after a couple of minutes all sorted, if not swap back to the Sky hub and try again later in the day. You'll want to be on the NOW TV hub moving forward so that NOW TV can monitor and diagnose at their end.