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Anonymous User
Not applicable

‎18-08-2016 14:49

Broadband not active... Still.

Hello,
My broadband was supposed to go live on the 11th. I called on the 12th as it wasn't active and was told that my old provider had not released the line.
I then travelled to Australia (where I am currently) and having checked my account online it still says it is not active. TalkTalk have told me they have disconnected and that they are not stopping anyone from taking over.


Help please!
0
5 REPLIES 5
schnapps
Legend 5
Legend 5

‎18-08-2016 15:25

@Anonymous User

 

Your best option is to get back in touch with NowTV, either via their live chat service or send them an email direct from the link page below.

 

http://help.nowtv.com/contact-us/I-ve-ordered-NOW-TV-Broadband-What-happens-next

 

Alternatively, if you go to My Account > My Package there should be a phone number to call the NowTV Broadband Service Dept (not sure if it is a Free Phone number or the cost involved when phoning from Australia) ?

0
Anonymous User
Not applicable

‎18-08-2016 15:33

Hi @Anonymous User

 

I will get in contact with our BB team for you and once I have a reply will let you know.

 

Thanks

Andy

0
Anonymous User
Not applicable

‎18-08-2016 16:14

Thanks that'd be great
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Anonymous User
Not applicable

‎18-08-2016 16:27

In response to Anonymous User's comment

Hi again @Anonymous User

 

A member of our team has sent you an email with an update.

 

Thanks

Andy

0
Anonymous User
Not applicable

‎18-08-2016 16:29

Cheers, I'll check it out before I hit the sack
0