why does my now tv box not recognise username and or password

[Anonymous User]

Why does my now tv box not recognise username or password -both correct and case correct

[Aaron-S]

Hi huw12,

Sorry to hear you are having issues signing into your NOW TV Box.

Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.

Thanks,

Aaron

NOW TV Team

[Anonymous User]

Im having the same problem..just got my new box today ..joined via the pc and payed for the entertaiment pass then tried to enter my user name and password and it says ..sorry we did not recognise either your user name or password ..try again.

Ive looked on my account page and i have entered the correct username and im assuming the password is the payment password you need to use and that was correctly entered.

Any ideas?

[Aaron-S]

Hi WK4035,

Thanks for getting in contact.

Can you just confirm that you are able to sign in and playout content on your PC/Laptop/Mac and get back to me?

Regards,

Aaron

NOW TV Team

[Anonymous User]

yeah just tried to watch mad dogs on sky1 via my pc and its working fine

[Anonymous User]

update i now hav it working thanks for replying

[colin01407]

i can log in to my account ok but i cannot log in to my box .all set up for the tv ok. press now tv it say's user not recognised. payment from bank has gone

[Aaron-S]

Hi colin01407,

Thanks for getting in contact.

Can I ask you to make sure you can playout on a PC/Laptop/Mac for me? Let us know if this helps.

Aaron

NOW TV Team

[Anonymous User]

Only prompts me with Username or password not recognised , no result code

[Char-A]

@Anonymous User is this just on your NOW TV Box? Are you able to log in using a desktop or laptop device fine and playout movies or is this across all devices?

Char

NOW TV Team