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caseyb1993 Legend 5
Legend 5

Re: HDCP unauthorised. Content disabled purple screen


I have tried 4 HDMI cables including the official one in the box.


 

 

@Andy-S @Jason-C @SeeMoreDigital

 

Any ideas? 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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caseyb1993 Legend 5
Legend 5

Re: HDCP unauthorised. Content disabled purple screen

@wdonelson Try switching the power off to the TV and Box and unplug all cables.

Leave for a minute, and reconnect cables to the TV and then the box.

 

Power everything back on, wait for a few minutes and until the box connects and starts up and then should be sorted. 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Andy-S
NOW TV Team (Retired)

Re: HDCP unauthorised. Content disabled purple screen

Hi @wdonelson

 

Thank's for your post.

 

Would it be possible to follow the steps below to see if they resolve the issue for you.

 

First switch off the power to both your TV and NOW TV Box.

Once the power is off remove the cables from the back of your NOW TV Box, then also remove all cables from back of your TV.

Leave for about 1 min, then replace the cables on your TV 1st, then do your NOW TV Box.

Once all cables have been replaced switch power back on but don't do anything else as yet.

After a few min's turn the TV back on and make sure its on the correct input for your box.

Then press any key on your NOW TV Remote control.

Try to play content from NOW TV and fingers crossed the purple screen is gone.

 

Edit - What @caseyb1993 said 🙂

 

Thanks

Andy

SeeMoreDigital Legend 5
Legend 5

Re: HDCP unauthorised. Content disabled purple screen


@caseyb1993 wrote:

@Andy-S @Jason-C @SeeMoreDigital Any ideas? 🙂


Well....

 

The NOW TV boxes 'Display type' output mode should really be set to '720p HD TV' as I doubt a 2008 television's HDMI chip-set correctly supports '1080p signals'. Indeed, it's far more likely to support '1080i signals'. 

 

And if the NOW TV box is directly connected to an HDMI switch, splitter or surround sound amplifier, this might cause issues...

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
wdonelson
Scholar

Re: HDCP unauthorised. Content disabled purple screen

Confirmed 720p

powered off at wall
disconnected hdmi cable

Waited

Reconnect hdmi

turned power on

tv came on with power 

now box on with power

select now TV, then play stream

PURPLE SCREEN OF DEATH

 

switching Around the Horn inputs 4,5,6,7,8,9,free view,1,2,3 Bingo stream on

only requires ten button presses

not so good

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SeeMoreDigital Legend 5
Legend 5

Re: HDCP unauthorised. Content disabled purple screen


@wdonelson wrote:

 

 

switching Around the Horn inputs 4,5,6,7,8,9,free view,1,2,3 Bingo stream on

 


Sorry.. You've lost me. No TV has that many HDMI inputs!

 

For testing purposes... Can you try disconnecting all other HDMI connected devices except the NOW TV box from your television. And then try each of your televisions HDMI inputs to see if you can get a stable image?

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
wdonelson
Scholar

Re: HDCP unauthorised. Content disabled purple screen

only inputs 4,5 and 7 are HDMI. There are SCART and other inputs as well.

 

I found a shortcut on the TV controller to switch from input 4 to 5 and back, which then allows the Streaming to work fine.

 

Thank you all for your help.

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BobPitman
Advocate

Re: HDCP unauthorised. Content disabled purple screen

thanks for the fix. I had to turn my TV and nowtv box on and off at the mains and then unplug/replug the HDMI cable at the TV.

 

The "hdcp unauthorised content disabled" message turned up after we had a power cut.

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Teevan
Observer

Re: HDCP unauthorised. Content disabled purple screen

Mine had this problem a lot and I had to buy numerous cables no more cheapos
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caseyb1993 Legend 5
Legend 5

Re: HDCP unauthorised. Content disabled purple screen


@Teevan wrote:
Mine had this problem a lot and I had to buy numerous cables no more cheapos

Mine are cheap leads and I've never had that message. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Reply