New box - says go to plugin?

[Anonymous User]

The menu screen says "Activate your NowTV Box to a..." and then "From your PC, phone or tablet go to: PLUGIN" and "Enter this code" - but what is plug in! The Live Chat doesn't seem to know - does anyone have any ideas?

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

First things first. Can you please confirm the model of your NOW TV playback device?

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

And: -

• Have you completed your NOW TV account and submitted your debit or credit card details?
• Are you accessing the NOW TV service from within the UK or Éire?
• Do you have a UK registered 'credit' or 'debit' card?

Cheers

[Anonymous User]

Thank you for replying!

It is the white one.

I've also realised when I reset it's not asking for my NowTV login details - I already had the account when I got the box.

[SeeMoreDigital]

---

@Anonymous User wrote:

I've also realised when I reset it's not asking for my NowTV login details - I already had the account when I got the box.

---

How long ago did you last log onto and use your NOW TV account? If it's details have not been kept upto date it might not be active anymore...

[SeeMoreDigital]

Hi again @Anonymous User,

Perhaps the latest 'NOW TV Service Status' announcement maybe relevant to you: -

https://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-activating-factory-resetting-NOW-TV-Box-30-9-2017/m-p/443814

Cheers

[Anonymous User]

I'm having the same issue. I've got the small black box.

The technical issue is now fixed, does anyone have any idea where you put this PLUGIN code?.

Thanks in advance

[SeeMoreDigital]

Hi @Anonymous User and @Anonymous User,

I guess you could try resetting your NOW TV box. The following 'Help Centre' article will show you how to do it: How to reset your NOW TV Box

Cheers

[Anonymous User]

If anyone can tell me where this PLUGIN code goes I'd be grateful so frustrating 

[SeeMoreDigital]

---

@Anonymous User wrote:

If anyone can tell me where this PLUGIN code goes I'd be grateful so frustrating 

---

Hi @Anonymous User,

Try resetting your NOW TV box. The following 'Help Centre' article will show you how to do it: How to reset your NOW TV Box

Cheers

[Anonymous User]

Hi, annoyingly resetting it doesn't work. I was meant to hear from a member of the tech team (or something) today but haven't - I have come from AppleTV and this is killing me!

Any other ideas?