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Anonymous User
Not applicable

‎05-06-2018 1:44

We don't recognise that voucher

I loaded a Sky Movies voucher 4 days ago which was to commence on June 5th. It was accepted and confirmed. However, that date has now arrived and the voucher has not been activated - I have tried re-entering it but get the "voucher not recognised" message. Any help, please?

0
1 ACCEPTED SOLUTION
caseyb1993
Legend 5
Legend 5

‎05-06-2018 15:35

@Anonymous User

The best option is to jump on to live chat and see what went wrong. 

 

https://help.nowtv.com/article/sky-cinema-month-pass

Click on the link and select the blue "get in touch" button at the bottom.

Select "anything else" to get to live chat.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

2 REPLIES 2
caseyb1993
Legend 5
Legend 5

‎05-06-2018 15:35

@Anonymous User

The best option is to jump on to live chat and see what went wrong. 

 

https://help.nowtv.com/article/sky-cinema-month-pass

Click on the link and select the blue "get in touch" button at the bottom.

Select "anything else" to get to live chat.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎05-06-2018 17:30

In response to caseyb1993's comment

I bot a 6 month pass on Saturday, and as of yet-96 hours later, despite numerous live chats and promised e-mails from technical (still waiting)-I still have nothing to show/watch.

As far as I am concerned, they are in breach of contract-They made an offer, i accepted that offer by paying for it and they have failed to deliver. 

0