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Cp21
First Poster

Tv guide issue

Hey all i used my box for ages with no problems but since 2 days when i go to tv guide nothing is showing up. So cannot watch freeview or catch up. Only now tv app channels work. Did re start, scan for tv channels and online check but all say its all ok. Any ideas? Thanks
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3 Replies
schnapps Legend 4
Legend 4

Re: Tv guide issue

Hi @Cp21 

 

Have a read of this troubling shooting guide.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

 

Try step 6 first, if that doesn't help try step 1, if that doesn't work go into the box menu settings under Advanced System Settings and carry out a full factory reset.

 

Once you factory reset the NowTV box, you will have to setup the box again from scratch and rescan the TV Freeview channels again.

Cazzie72
First Poster

Re: Tv guide issue

I had the same issue and tried the system update and it worked straightaway.
Thankyou.
schnapps Legend 4
Legend 4

Re: Tv guide issue

Hi @Cazzie72 

 

Your Welcome 😊.

 

Glad the forced software update on step 6 of the linked trouble shooting guide worked for you 👍.

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