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AlShukaili
Advocate

Broadband keeps disconnecting all the day

My broadband keeps disconnecting all day since I connect it. It is very annoying when you are busy with something then you lose the connection. I couldn't find service customer number or even an email to contact now tv.

It is really not fair paying money in such  Broadband connection. 

If anyone has an idea of how to contact customer service, please help

Thanks

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schnapps Legend 5
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Re: Broadband keeps disconnecting all the day

Hi @AlShukaili 

 

Open the link page below, if there is no telephone number on the right hand side of the screen, then sign in with your Broadband account login details.

 

Alternatively if you wish you can contact NowTV live chat web service, by again opening the link below and click on the small green arrow underneath How to Get in Touch.

 

https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup 

 

The NowTV Broadband telephone Helpline number shuts at 11pm and reopens at 8am in the morning.

2 Replies
Highlighted
schnapps Legend 5
Legend 5

Re: Broadband keeps disconnecting all the day

Hi @AlShukaili 

 

Open the link page below, if there is no telephone number on the right hand side of the screen, then sign in with your Broadband account login details.

 

Alternatively if you wish you can contact NowTV live chat web service, by again opening the link below and click on the small green arrow underneath How to Get in Touch.

 

https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup 

 

The NowTV Broadband telephone Helpline number shuts at 11pm and reopens at 8am in the morning.

AlShukaili
Advocate

Re: Broadband keeps disconnecting all the day

Thanks for your help I found the number from the link that you sent and the customer service was helpful,

It was a technical issue in the house and they sent an engineer to solve it and now everything is good 

hopefully it will continue like that