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Anonymous User
Not applicable

cant get now tv on my tv anymore

keep getting "sorry, NOW TV isn't available right now" on my tv.

had it for a week now.

tried rebooting a couple of times no good.

changed where stick plugged in to back of tv. 

checked now tv website but cant find how to access messaging service for technical help. There is a pink message bubble on bottom of screen but clicking on it doesn't do anything.!

very frustrated , ready to chuck the whole thing !

considered buying new stick as last resort but these have been out of stock on website for over a week with no mention of when back in stock.

 Can anyone help please?

2 Replies
RoyB
Legend

@Anonymous User 

 

Think about what we might need to know to help you.

 

Make and model of TV would be a start; if this is a pre-2015 LG TV with the WebCast OS, for instance, that was sunsetted a while back.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Just wondering are you using a NowTV Stick or NowTV Box and your Router is a BT Home Hub ?

 

If so, maybe have a read of this thread on how to fix the problem.

 

https://community.nowtv.com/t5/NOW-TV-Stick/️-RESOLVED-quot-Sorry-NOW-TV-is-currently-unavailable-quot-on/m-p/546821#M6477