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Anonymous User
Not applicable

Remote intermittently working and slowly

I’ve not had my nowtv stick for long and all of a sudden my remote  keeps not working. I’ve tried replacing the batteries, re-pairing, using a different remote and downloading the app and the results are the same. Works for a bit and then start to pause or slow down. I’ll select one of the arrows and there will be a 20 second delay to the tv recognising I pressed anything.

The only thing that seems to fix the issue is Unplugging the stick, turning off the plug for the tv and WiFi, rebooting and repairing but I can’t do this every time I want to watch tv.

I've tried to live chat but every time I chat I get disconnected and have to start all over again.

Anyone know a permanent fix? 


No fix from me but I have this exact issue 

I get it as well when I first turn it on 



@Anonymous User 


Press the reset button on the Stick and hold it in for 15 seconds so it resets.


A quick press only reboots it  - which doesn’t seem to be enough.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.