@Anonymous User
Hard to know what happened here.
Possibly the Stick had been previously used, and someone had taken the passes off it; was it in factory-sealed packaging when you got it, or was it open or seemed to have been resealed?
Or possibly, you have set the passes up OK, but somehow got yourself onto a second account, on which they aren’t set up?
Or maybe you already had an existing account, so these passes have gone to the area at the top of My Account/Passes & Vouchers, ready to be Redeemed when your existing offers cease?
Or maybe you didn’t set it up right after all; you got offered the code, but didn’t/couldn’t input it on the website, and so on?
The best thing will be to get in touch with Live Chat, and explain, so they can look into it for you:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
