Handset

[Anonymous User]

Any advice on operating the tv from the handset? The on/off button has never worked for me.

[gavs82008]

@Anonymous User 

Have a nosy at this link for troubleshooting the remote.

https://help.nowtv.com/article/remote-control-troubleshooting

Otherwise check to see if the stick is fully updated.

https://help.nowtv.com/article/troubleshooting-now-box-stick

Worst case set the stick back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[RoyB]

@Anonymous User @gavs82008 

Maybe I’m having a brain fail here, but it seems to me that the answer to this question is to repeat that part of the setup that pairs the remote with the TV, always assuming we are talking about the Smart remote that can do this, and not the first remote shown in the first link above, which can’t.

Instructions for this are on the setup pamphlet in the box, and you would think that they would be repeated in the Now Help. But despite having a good nosy, I can’t find a sniff of them anywhere 😢

However, we do know that Now Sticks are made by Roku, and here are the Roku instructions for this:-

https://support.roku.com/article/115013019828

which should work, and also extend what the Now pamphlet says if the process doesn’t work at first on your particular make and model of TV.

But it seems quite an omission that this is not in the Now Help, or at least not anywhere that the variety of search terms I tried could find it 😢