Voucher Code

[Anonymous User]

Hi
Judy bought a Smart Box and have set up Account OK and saved payment details etc.
however, when I try to access the service via TV I’m getting the ‘whoops, something’s gone wrong and we’re working on it’ message. Set up has gone well with wi-if etc so no probs there.
Any ideas?

[Andy]

@Anonymous User

Welcome to the forum. So you've set up the box and signed into your NOW TV account but when you try to watch something in the NOW TV app it's not letting you?

When you set up your account you would have chosen either a free trial or applied a code to get a pass, check on your My Account > My Passes page to make sure this is showing on your account

https://account.nowtv.com/passes

If so, go to your My Account > Account Details page http://account.nowtv.com/account-details and check what username you are logged in as.

Then on your NOW TV box open up the NOW TV app and go to the My Account screen and check the username there. If they don't match, use the sign out option and then sign in with the same username on the website.

Even if they do match, it might be worth signing out and back in on the box to see if it lets you watch then.

[Anonymous User]

Thanks - I now have another issue; which appears to have been allocated a service number (02774713), but about which I can't find any feedback/correspondence. If you can find it, can you resend it, please!

Paul

[Andy]

@Anonymous User I'm not staff so you'd need to either send the team a message or pop onto live chat for that.

You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom)