23-08-2020 11:46
I have been using a nowtv smart box for just over a week on a Samsung Smart TV using my wifi. I have replaced a 4 year old regular nowtv box. I use it primarily for Sky Sports. I'm continually losing transmission and getting "Unknown page error, check connection etc" every two to three hours or more sometimes. I press OK and get straight back to the home page and restart sky sports. I've been through all the error stuff on nowtv and it doesn't even mention this error. I keep checking my internet/wifi connection and it is excellent.
Any ideas or should I get my box replaced?
04-09-2020 6:49
I use a Smart Stick ... and BT Broadband. Up until the upgrade in August, everything was stable. I'm now getting constant errors in the menu system as described, programs crashing every half hour.
First time I've ever had a problem.. 1st time on here too. Been trying to find a way to contact NowTV unsuccessfully ... so far
04-09-2020 7:42
i have had same now tv sticks got same unknowen page error from last saturday.
now tv are sending me new stick ,i think its a bug in new ui software.
hope it gets a fix soon every 15 min up to 1 hour play ,when you press back key you end up in apps page
04-09-2020 12:36
Hi,
this is still occuring almost hourly on multiple channels and I am now getting further issues where the when I try to go to my TV guide the bos either resets or goes to APP.
this is very frustrating and has only been happening since the update last month.
Has anyone had any word from Sky on a resolution?
04-09-2020 13:06
now tv are slow they are sending me out new stick its not stick or my tv its the new ui software update has a bug
06-09-2020 14:11
It just happened again and I’ve even gone to the trouble of hard wiring my now tv box to my hub with a lan cable Incase it was wifi related.
clearly it’s not and 100% a now tv network or firmware error. It is unacceptable that they haven’t fixed it yet - it’s ruining my sports viewing and entertainment.
If they don’t fix it soon I will be cancelling my subscriptions.
Sort it out NOW guys!!!!!
07-09-2020 20:42
Add another one to the list, mine's been doing it for a week or so and I thought it maybe Wifi related so I've bought a pair of power line ethernet adapters and bam! Still getting the error. Definitely started after it updated but it seems to be doing it more now than straight after the update, or maybe I'm just using it more now. Needs to be fixed soon or it may make me switch to BT Sport (probably not but it is annoying)
08-09-2020 15:36
I am so annoyed and frustrated at these problems since the upgrade in August, I am seriously considering cancelling ALL BUT ONE of my subscriptions until Sky sort this out.
My reasoning is that this will still allow me access to my Apps. I like watching F1 racing on Sports but Channel 4 do great highlights programs.
Maybe if we all do this, then Sky will sit up and do something about it ... hit them in their pocket!!
If Sky bother to read this and want to respond, they have my email address ... and phone number.
11-09-2020 21:05
Having this same problem. Seems people with now TV sticks are also experiencing this issue.
Happens for me either on the hour or 15min intervals.
Got it today at the following times 3pm 3:45
8:15pm when watching live sports football channel
12-09-2020 8:08
now tv sent me new now tv stick and iam still getting unknown page error this is 3weeks.
i dont no if now tv are looking into this live chat not much help
13-09-2020 15:38
Same error on my Now TV 4k box with the crappy new software! 😡
The Smart box with Freeview that still has the old 'better' software seems unaffected by this issue.