Terrestrial and Freeview Channels not working

[Anonymous User]

Hi

Our NowTV box has stopped picking up the majority of our tv channels. We didn't change or do anything to the box but about three days ago we started losing channels, including ITV and C4. We have tried re-scanning and were only able to pick up 112 channels (mostly kids and sports).

We unplugged the box and aerial which did nothing, I then did a hard reset of the box which only made it worse!! We've now gone from 112 to 32 channels, and most of those are now too glitchy to watch.

Any ideas on how to solve this, i'm at a complete loss for what to do next and I want c4 back!!!

Thanks

[Anonymous User]

Have you tried the aerial straight into your tv to see what channels are picked up, it could be your aeriel needs looking at

[schnapps]

Hi @Anonymous User

Like what @Anonymous User suggested plug your main incoming TV aerial into your main TV Tuner and try a rescan to see if the channels are shown on the TV set,

If your main inbuilt TV tuner is also showing very little channels than previously, then it could either be planned maintenance work or a weak TV transmitter issues in your area (use this link below to check) or your aerial installation needs further investigation.

http://www.digitaluk.co.uk/operations/planned_engineering_works

Also, another question are you splitting the main incoming TV aerial signal to other devices apart from your nowtv smart box ?

[Anonymous User]

Hi, We've changed the aerial out and are now picking up about 70% of the channels however the signals so bad its completely unwatchable! The aerial is direct to the NowTV box with nothing else.

[Anonymous User]

So if you plug the aeriel directly into the tv and use the tv’s tuner can you pick up all channels with a stable picture?

[Anonymous User]

Yes all works through the tv

[schnapps]

Hi @Anonymous User

Since you have changed the TV aerial, have you tried re connecting the aerial directly into the back of the smart box and undertake a fresh factory reset by following these instructions.

https://help.nowtv.com/article/hard-factory-reset-now-tv-box

Then setup your smart box again from scratch and carry out a fresh retune of the Freeview channels on the box.

If that doesn't work, a few smart box owners have found that if you live in an area with multiple TV transmitter stations the smart box sometimes latches on to the weaker transmitter and owners have used a TV Y splitter to share the incoming TV signal with their inbuilt TV Tuner.

Introducing the TV Y splitter should then hopefully filter out the smart box from picking up the weaker TV transmitter in your area and will then latch onto the more powerful local TV transmitter.

There is no guarantee that a Y splitter will work, but if you have got one lying around the house it maybe worth trying.

[schnapps]

Hi @Anonymous User

Forgot to ask the question are you using a fixed external TV aerial or an indoor portable aerial on your smart box ?