Error code 009

[Anonymous User]

Now TV Hub

yesturday lost connection to
power - green
internet- flashing amber
wireless- green light

Boxes are next to each other
I dont have a erthnet cable
Logged it with NowTV engineer in 2 days

At a complete loss!

Switched box off and on and also presses reset button no difference.

Box is never disconnected so signal is never interrupted
TV is showing error code 009

[Andy]

@Anonymous User Welcome to the forum. If you're still showing an amber light on the Hub try powering it down for a couple of minutes and then plugging back in. If that doesn't change things it could be an issue on the line in which case I'd suggest giving the broadband team a call. You can find the telephone number for the Broadband Team by going to your My Account > My Package page

https://account.nowtv.com/my-package

and click the Moving Home section.