14-12-2016 18:51
Good evening,
For the past few weeks we have been unable to login to our NowTV account on the box/TV itself - therefore unable to make use of the Movies package.
Searched these forums for similar issues but none actually seemed to have a satisfactory resolution.
Used the forgotten password feature multiple times (and reset the box as part of that process) but keep getting the same message when signing in: "Sorry, we did not recognise your login details"
Correct username and password is definitely being entered.
Getting increasingly frustrated now as not getting what we paid for..
Any help much appreciated.
Thanks,
Dave
25-02-2017 11:04
I'm at the end of my tether on this one.
Earlier in the week my NowTv box in the livingroom started asking to login, I reset the box added the details again but when I was asked to watch content I was again asked to login and the details then didn't work.
I went to support and was asked to reset my password which I did, still did the same thing. Eventually after the third attempt of resetting password it worked.
I've just bought another NowTv box for the bedroom and the SAME problem, can't login whenI want to watch content (but I can login if I want to set the box up).
I'm really frustrated, what exactly is the problem? (I've no special characters in my password - which is poor in itself)
25-02-2017 11:18
I've actually managed to resolve this , perhaps this can help others (don't ask my why this fixes it....)
Log into your account in Internet Explorer using your USERNAME (not email) and password
Once successful , login with the USERNAME and password on the Now Tv box
and that seems to have worked .......
25-02-2017 11:42
@Anonymous User
Hi Chris
You know, when I got my first NowTV box (the white one, I now own two black boxes) I found that I could not log into my new NowTV device, despite having already setup my account. So I got on to NowTV help line, which was a telephone helpline back then in 2013, and the helpful chap suggested I should use uppercase letters for my username, it worked and ever since then I've had no problems.
I don't know why uppercase usernames works and sometimes lowercase ones don't, however it's more than likely just a bug in the system.
UK Bob
21-02-2017 22:15
21-02-2017 22:49
21-02-2017 23:17
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Cheers
21-03-2017 20:49
Hi All
Been having the same problems. I can login to the PC, but not my black box or phone. My details are correct, latest software updates etc.
Possible solution that seems to have worked for me.
1. Request a remined of your 'user name'. ****Note, my user name was not listed anywhere in my account details****
2. Use your 'user name' that was sent in the reminder email to login to your black box Now account. *** Do not use your email address this does not work***
3. Use you password to login.
4. Enjoy Now TV....
The above worked for me tonight. Hope it works for you...
14-04-2017 8:42
14-04-2017 8:44
14-04-2017 9:46
Hi @Anonymous User,
Do you have any special characters in your current password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters. If-so you'll have to create a new password.
Cheers