01-02-2018 15:17
01-02-2018 15:29
01-02-2018 15:32
Hi @Anonymous User
Are you using the white nowtv box by any chance ?
01-02-2018 15:37
01-02-2018 15:45
Hi @Anonymous User
I am guessing you have gone into the box menu system settings and switched forced captions on ?
My nowtv smart box is working fine when watching movies that are subtitles supported.
Have you tried a forced software update on the nowtv box by pressing the Home button 5 times quickly followed by pressing the FF button 3 times quickly followed by pressing the RW button on the remote controller 2 times to open up a secret on screen menu.
If that fails, maybe try a full factory reset on the box.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box
21-06-2018 2:27
I tried watching films called IT, but won’t on subtitles.. tried on but not working