18-08-2017 22:29
Solved! Go to Solution.
18-08-2017 23:09 - edited 18-08-2017 23:10
@Anonymous User
If there is a reset button on the bottom of the box then you must be using the nowtv smart box with the blue coloured logo on the top of the box.
If there is no purple light either flashing or permanently on when you press the remote controller, then it sounds to me the box as developed a fault.
Should this be the case you need to return the box back to the Retailer you purchased it from for a replacement or refund.
18-08-2017 22:38
@Anonymous User
If there is no white light on the front of the nowtv box and you have double checked that the power cable is connected tightly into the back of the box and the mains plug is also connected properly where you have power to other components then it does suggest that the box as inherited a fault.
Not sure if you have tried a full factory reset by pushing and holding a pin in the reset hole on the back of the box for about 30 seconds to see if any picture appears on your TV screen and if the white light comes back on the front of the box.
18-08-2017 23:00
18-08-2017 23:09 - edited 18-08-2017 23:10
@Anonymous User
If there is a reset button on the bottom of the box then you must be using the nowtv smart box with the blue coloured logo on the top of the box.
If there is no purple light either flashing or permanently on when you press the remote controller, then it sounds to me the box as developed a fault.
Should this be the case you need to return the box back to the Retailer you purchased it from for a replacement or refund.
18-08-2017 23:12
18-08-2017 23:14
18-08-2017 23:21
@Anonymous User
I don't personally work for NowTV, i am a customer just like you.
This link guide below will explain how to return the faulty equipment back to NowTV under warranty.
https://help.nowtv.com/article/return-or-replace-now-tv-box-or-accessories
This link below is the contact details for NowTV.
https://help.nowtv.com/contact-us/return-or-replace-now-tv-box-or-accessories