11-09-2015 18:52
01-07-2016 17:57 - edited 01-07-2016 17:57
hi,
for the last few days my black box keeps freezing when it comes out of screen saver
it freezes on grey screen
when i unplug and plug in again it works again
very very annoying
i've tried everyhing on forums without avail
01-07-2016 19:23 - edited 01-07-2016 19:25
@Anonymous User
You may have tried these things already, but this is what i would try if i was in your postion.
04-07-2016 19:30
Have you been using YouTube or the iPlayer by any chance?
11-07-2016 19:12
Hi,
I have had my now tv box less than a month and the screen is not responding to the commands on the remote. I have tried new batteries in the remote and still nothing.
Any advice, it was working fine only yesterday.
Kind regards,
Emma
11-07-2016 19:17
@Anonymous User wrote:
Hi,
I have had my now tv box less than a month and the screen is not responding to the commands on the remote. I have tried new batteries in the remote and still nothing.
Any advice, it was working fine only yesterday.
Kind regards,
Emma
Hi @Anonymous User
pull the power cable out the back of the box and put the cable back in again after 10 seconds.
Hope that helps
11-07-2016 19:23
Hi,
Thank you for responding but that's not working either. I think the remote might be a dud.
Emma
11-07-2016 19:46
@Anonymous User
Does the white light on the front of the box flash each time you press any key on the remote controller ?
Also you could try a factory hard reset, see link below.
11-07-2016 19:51
@Anonymous User
Depending on where your box is positioned the remote can struggle to get a command to the box's IR sensor which is positioned right on the right hand as you look at it. Try going up real close to the box and pointing the remote straight at it to see if it responds. If it does then try turning the box clockwise about 45 degrees to help you get a good line of sight from further away.
If the box doesn't respond at all, just try what was suggested before, ie power it down for a good minute or two to make sure it's the box itself which hasn't frozen up (which is the most likely suggestion).
12-07-2016 15:09
Hi @Anonymous User
Thanks for getting in touch with us.
I'm sorry to hear you're having remote woes. Have any of the suggestions from @Andy @schnapps @commanda6 helped?
If you have a Smart Phone, could you try downloading the Roku app - this can be used as a remote. If this doesn't work it could be an issue with the box.
Please let us know 🙂
Thanks
Rob
NOW TV Team
26-07-2016 14:25
I am having similar problems. For the last two days my two month old Now tv box has been not been responding to the remote after being on for 10 minutes or so. I have to unplug for it to work again, which it does, for about 10 minutes again. I’ve now done a factory reset to try to fix this and now I cannot re-enter my details as it freezes again after just a couple of minutes.
What else can I try?