06-12-2015 16:58
06-12-2015 16:59
06-12-2015 17:21 - edited 06-12-2015 17:24
Hi @Anonymous User
Thanks for your post and welcome to the forum. Try turning off both your TV and your NOW TV box at the mains for 20s and turning back on again. If that doesn't work, try a reset on the box by holding in pin in the hole at the back for about 15s. If possible also try a different HDMI lead & a different HDMI input on the TV.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will get you up and running
06-12-2015 17:32
06-12-2015 17:33
@Anonymous User
I'd suggest resetting the box if you've not already
06-12-2015 17:39
09-12-2015 16:18
Hi @Anonymous User,
That's a strange issue you'e been having.
Can you please let us know if this is still occurring?
Thanks,
Karl
NOW TV Team
12-12-2015 8:50
12-12-2015 9:16 - edited 12-12-2015 9:17
Hi @Anonymous User
It might be a simple case of trning the lead around...