Hi and welcome to the forum @Anonymous User,
The most probable reason why this happens is due to people somehow creating more than one NOW TV account.
That being said, given that you have an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your problem to them... They're usually pretty quick at resolving such things 😉
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
