Request for refund

[Anne1]

I cancelled my subscription on the 4th of December but I was still charged on the 14th of December. May I kindly get a refund?

[gavs82008]

@Anne1 

See this link to explain why you will ONLY speak to other customers like you and me.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Did you get any email confirmations of the cancellation? If not then the cancellation process wasn't completed I hate to say. 

For any chance of a refund, you need to speak to with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership