Hi @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Movies, Sports). You should see something like this: -
- A new "We hate saying goodbye" web page will be displayed.
- Scroll down to the bottom of the web page.
- Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
- Follow the remainder of on-screen instructions/questionnaires...
And... the easiest way of a NOW TV representative via the forums 'live chat' facility is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
And just-so-everyone-knows: -
- Your NOW TV subscription will run for its full duration, even if it's cancelled after the first day.
- All the NOW TV service(s) you've subscribed to will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
- The grey coloured 'Canel' button will not be accessible while the NOW TV accounts system is attempting to collect payment(s).
- Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your knowledge/agreement!
