Showing results for 
Search instead for 
Did you mean: 

Broadband is down

Broadband modem shows three greenlights. restarted 2 times. able to connect  it but no internet access

Legend 5
Legend 5


Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.

Also you tagged this in the wrong section of the forum, You put it in the streaming stick/box which is NOT the router.

FYI that I do not work for NOW, just a NOW customer trying to help

Now lost its DNS servers, the things that take in ‘xyz’ and translate it to ‘nnn.nnn.nnn.nnn’ a numeric address that the network can use. So your data goes up the still-working wire/fibre to Now, where they hit the computer equivalent of a brick wall…. 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.