16-11-2019 9:31
Hi
Since last night I have two separate boxes freezing and rebooting.
This morning they are just stuck on the Now TV splash screen.
I've tried unplugging and also resetting with a pin but can't even get past this splash screen to do anything else.
Any ideas please?
Solved! Go to Solution.
16-11-2019 10:45 - edited 16-11-2019 10:48
Hi @Anonymous User
When you pushed and kept holding in the pin for about 30 seconds in the small reset hole on the back of the older nowtv box did you leave the box switched on and left your television powered up on the correct HDMI channel ?
Normally when you hold in the pin for around 30 seconds your TV screen whilst holding in the pin will change with the Lets Get Started Message where you need to setup the box again from scratch.
If that doesn't work you could try pressing the Home Button 5 times quickly followed by pressing the FF button 3 times, quickly followed by pressing the RW button 2 times on the remote to access the secret screen to reach the factory reset option.
Though i doubt the box will allow you access to the secret menu whilst the box is in a continuous reboot loop that you seem to be encountering.
Strange both boxes are encountering a problem at the same time, where i am guessing you have tried rebooting your Router.
16-11-2019 10:45 - edited 16-11-2019 10:48
Hi @Anonymous User
When you pushed and kept holding in the pin for about 30 seconds in the small reset hole on the back of the older nowtv box did you leave the box switched on and left your television powered up on the correct HDMI channel ?
Normally when you hold in the pin for around 30 seconds your TV screen whilst holding in the pin will change with the Lets Get Started Message where you need to setup the box again from scratch.
If that doesn't work you could try pressing the Home Button 5 times quickly followed by pressing the FF button 3 times, quickly followed by pressing the RW button 2 times on the remote to access the secret screen to reach the factory reset option.
Though i doubt the box will allow you access to the secret menu whilst the box is in a continuous reboot loop that you seem to be encountering.
Strange both boxes are encountering a problem at the same time, where i am guessing you have tried rebooting your Router.
16-11-2019 11:18
16-11-2019 11:29
Hi @Anonymous User
Sometimes the NowTV software can be a little buggy and glitchy especially if they have released a new software update on your box.
If you was using the older white nowtv boxes then i would say they are coming towards their technological end with regards to the ability to work and remain stable on the ever more power hungry Apps being pushed out.
Should you be using the mains plug adapter that came with your box and it's plugged into either a mains outlet socket or extension lead socket then you should be ok.
Usually if there is a power related issues the white light on the front of the box will not illuminate which sometimes points to either a loose cable connection or faulty power adapter.
16-11-2019 11:35
Thank you again.
The box is a black one and is powered via the original plug into the mains.
The only other thing regarding the light is that for the past few weeks the white light has been blinking randomly while watching tv, though until last night it didn't appear to be related to any other issues.
Since reboot, the light appears solid at the moment.
16-11-2019 12:10
Hi @Anonymous User
The white flashing light on the front of the box could mean a number of things, such has loss of your network connection, loss of the HDMI signal, in the process of undertaking a software update or the box is in the process of rebooting itself.
16-11-2019 21:00
Hiya can anyone please help? My black box won't let me get passed the Now TV on my screen (not moving but changing colours) & therefore cannot see my movies & Entertainment packages that I'm paid up to the end of January, I'm not very good at technical things so need some help as I have some disabilities. Thanking you.
16-11-2019 21:18
Hi @Anonymous User
When you say changing colours on screen is that the full screen flashes or there is three spinning coloured circles in the middle of the screen ?
First thing i would try is to temporarily disconnect or turn the power off by unplugging the power adapter on the box for about 30 seconds.
Try that first and post back here if it helped or not.
17-11-2019 14:11
Hi,
I'm the original poster with an update unfortunately.
I did the factory reset and all appeared fine but within a couple of hours the box paused while playing, restarted and froze on the Now TV splash screen where it remains indefinitely.
Plugged in a different black box and did a factory reset. It has done exactly the same thing now.
Two separate boxes, completely factory reset and both have the exact same issue.
Any ideas would be greatly appreciated.
Now TV live chat was a frustrating waste of time.
Thank you.
17-11-2019 14:27
Hi @Anonymous User
Sounds to me that the NowTV software is corrupted, but i doubt it would happen to both boxes.
See if temporary disconnecting the power to the box firstly gets rid of the continuous NowTV reboot loop screen.
Then try a forced software on the box by following these instructions below, update the software even if you are on the same version number.
This updates your software, fixing any faults in the process.
Home x5
Fast Forward x3
Rewind x2
I don't use the older nowtv black box anymore so i can't check my end if i would come across the same issue has you.
Not sure what else to suggest if you are constantly stuck on the NowTV splash screen.