05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
19-11-2016 8:57
07-12-2016 16:11
07-12-2016 16:53
Hi @Anonymous User
Can you try and login again for us please ?
Thanks
Andy
27-01-2017 23:00
I amam having significant problems signing in with correct username and password (as it works on other devices). Box suddenly asked me to sign I'm after 2 weeks of use and since then have had to reset password and box multiple times to no avail. Connected to internet so no probs there. Keep getting disconnected from live chat.
@Anonymous User wrote:Hi @Anonymous User
Can you try and login again for us please ?
Thanks
Andy
04-02-2017 3:36
@Anonymous User wrote:
It's not letting me sign in..I've tried my username and password
,
My now TV box does not accept my user name and password. It works fine on the app and online. Did a hard reset of the box and also changed password.
Strange that hat the box accepted my user name after I did the hard reset but not now I am in the Now tv screen trying to play a film.
veryannoying
07-02-2017 23:00
08-02-2017 14:51
Hi @Anonymous User
Can you tell us if your using your Email address of Username to log in to the box? And if this is for sure the exact username/Email that you use to log in to other devices?
Thanks
Eddie
08-02-2017 18:24
14-02-2017 19:32
I'm also experiencing this problem with my now tv box 😕
I've tried logging in with both my email and username - no good.
I've tried resetting the box and resetting my password - also no good.
I CAN access the now TV app on my computer though.
Can anyone help please ?
14-02-2017 19:44
Hi @Anonymous User,
Which model of NOW TV box do you have?
The first NOW TV 'white' box looks like this: -
The second NOW TV 'black' box looks like this: -
And third (newest) NOW TV 'smart' box looks like this: -
Cheers