05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
26-10-2016 10:14
I am having exactly the same problem. I can access through my internet and smart tv but not the box.
I didn't actually want to reply to your message but I can't find how to enter a question on the forum.
26-10-2016 11:12 - edited 26-10-2016 11:12
@Anonymous User
Welcome to the forum.
Have you tried the usual remove the power cable from the box for a couple of minutes and trying again? Also make sure you enter your username rather than your email address when logging in.
26-10-2016 12:37
26-10-2016 16:12
@Anonymous User wrote:
After I changed password twice and still didn’t resolve the problem...
Hi @Anonymous User,
For future reference... Unless you've had a security issue, there should never be a requirement for anyone to have to change their 'once working' password
31-10-2016 16:23
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you're having issues with the box.
Are you able to try a hard reset via the reset button on the back?
Please let us know how you get on.
Cheers,
Rob
NOW TV Team
31-10-2016 18:36
27-10-2016 22:06
Same here, tried all the options but failed.
i think it's automatically updated and crashed the boxes.
seems quite wide spread look at all the responses on here.
suprise suprise nobody at now TV available to help, I just hope they are going to replace the two boxes that won't work since there update.
Well I am waiting on an email but won't hold my out to much hope. Can see me cancelling my contract
27-10-2016 22:17
Same issue here.
strange this seems to have happened after an automatic update
Also live chat could not resolve the issue so waiting for an email from the tech team. Let's see how long I am waiting for a response.
if they can fix it then I want two replacement boxes, otherwise I will cancel my contract
28-10-2016 8:29
07-11-2016 19:31
Sorry for the late reply @Anonymous User,
I know it's a bit IT Crowdesque but if it's still happening can you give it a hard reset and see if that helps?
Also, please ensure you're not running any VPN's on your network.
Sorry for the problems.
Thanks,
Rich
The NOW TV Team