05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
11-04-2016 11:10
@Anonymous User @SeeMoreDigital @Anonymous User
Hi J (and the rest of the gang)
Reading your problem reminded me of a similar problem I had when I had just joined Now TV (back in Oct 2014), my user name would not work.
However, a helpful helpdesk person advised me to register my user name in block capital letters only, I thought of this as strange at the time but since then I have never had another sign-in problem.
UK Bob
11-04-2016 11:20
@ukbobboy wrote:
@Anonymous User @SeeMoreDigital @Anonymous User
Hi J (and the rest of the gang)
Reading your problem reminded me of a similar problem I had when I had just joined Now TV (back in Oct 2014), my user name would not work.
However, a helpful helpdesk person advised me to register my user name in block capital letters only, I thought of this as strange at the time but since then I have never had another sign-in problem.
UK Bob
Hi @ukbobboy
that's strange on most systems usernames are usually case-sensitive
11-04-2016 11:51
Hi C6
Yes you are right, most user names are case sensitive but for some reason my user name on that day would not work in lower case letters and so the helpdesk person suggested block capital letters and, surprise surprise, it worked. And has continued to work ever since.
You know, up until that day I have never had my user name, in the myriad of systems I've used in the past, in upper case letters only.
As you may remember, I believe in the KISS principle (Keep It Simple Stupid) so I'm not going to look into the why's and where fore's, I just accept it.
UK Bob
12-04-2016 19:56
Hi @Anonymous User,
Are you connecting to a VPN or using a secure network for work or halls or residents anything like that?
Thanks
Simon
NOW TV Team
12-04-2016 20:54
27-04-2016 1:00
27-04-2016 7:15
27-04-2016 8:34
i have the exact same error message
27-04-2016 18:12
Just came out of a Live Chat session as I was having the same problem. Apparently it's a known issue and they are looking into it.
29-04-2016 12:51 - edited 29-04-2016 15:36
Hi @Anonymous User@Anonymous User@Anonymous User
There is an intermitant issue with some white NOW TV Boxes.
We are engaged with our teams and I will forward your posts onto them.
Thanks
Andy