I got an offer of movies for £7-99 for 3 months which I accepted. A month later I bought a roku box which gave me 3 months entertainment pass. My daughter also bought one and got the same offer this shouldn't be charged till December 2016 which it also says on my account information. Now this month myself and my dauI ghter have both had 9-99 removed from our bank accounts. Spoke in length on live chat in which they adviser has stated that they haven't took payment (despite me sending a picture of my bank statement). She has then tried to tell me I have 2 accounts registered to my bank card, which I certainly don't have and there is nothing they can do and I have to contact my bank. I am so frustrated as this happened to myself and my daughter. 2 separate accounts 2 separate bank details yet the same error., and to be to,d that my card must be being used fraudulently has infuriated me further. I asked the to remove this supposed second account from my card and to be to,d they can't do this either as they don't have the authority actually beggars belief. So for something that should cost me 7-99 a month, this month they have removed a payment for 7-99 and one for 9-99 2 days later...anybody else experienced this
