06-01-2015 19:36
NOW TV box has stopped connecting to internet.
Was working fine till yesterday.
Reset to factory settings to go through set up again.
Went through set up.
First two checks okay (connects to wireless and connects to local network)
but then gives error 009 when try to connect to internet.
I can access internet using my phone via same wireless point so internet access is possible.
Solved! Go to Solution.
06-01-2015 20:24
Hi @Anonymous User
Thanks for your post. The 009 code usually means that there's a disruption in the connection between the NOW TV Box and your router.
I would suggest rebooting your router and doing a soft reset on the NOW TV boxes by sticking a paperclip the button at the back of the box until the screen goes blue & the black NOW TV screen re-appears.
This helped recently when another customer was getting error 009 http://community.nowtv.com/t5/NOW-TV-Box/cannot-connect-to-sky-hub-please-help-code-014-then-009-after/m-p/276215#M20347
10-01-2015 17:21
Thanks, resetting the wireless box seemed to work.
10-01-2015 19:26
Thanks for updating us. It really helps other forum members find solutions to similar issues.
23-05-2015 15:04
I had these same problems with my box.
Rebooting the wifi router solved them.
Turns out neighbours routers were arguing over wifi channel useage.
Reboopting the router gave me a clear channel and the now tv is working fine.
02-07-2015 20:41
03-07-2015 16:44
Hi @Anonymous User
Sorry to hear that 😞
Can you tell us what exactly happens when you're trying to sign in - does it come up with an error message or code?
Do you have any other devices to try to sign in?
Birgit
NOW TV Team
04-07-2015 7:34
04-07-2015 15:52
Hi @Anonymous User,
Thanks for posting.
We can see that the issue is currently being looked into for you we're sorry if you havn't had an email as yet but as adviced the team will be in touch within 48 hours.
Thanks
Simon
NOW TV Team
17-08-2015 13:24
I've got the same problem and seem to be going in circles trying to get into the online chat with a member of nowtv team. Any tips?
19-01-2016 11:48
Hi All,
First time poster. I am having the same problems. I have 3 boxes at home and all worked fine last night, got up this morning and none of them work.
I can connect to the internet through every other device I have at around 34mb download speed, so that shouldn't be the problem. Just seems funny that all 3 suddenly won't work, when I've not had a single problem for months.
I have tried all the usual resets etc, seems there is some sort of technical fault on the boxes that has just appeared.
Are there any updates on what may be going wrong.
Cheers
20-01-2016 18:54
Hi @Anonymous User,
Sorry for the inconvenience this has caused.
Can you please let us know if you are still experiencing this issue?
If you can please try re-connecting your NOW TV Box and let us know if you receive any specific error message?
Thanks,
Karl
NOW TV Team