20-01-2016 19:31
they tell you to go on live chat so why can't I find it I used to use it but now it's not there
Solved! Go to Solution.
20-01-2016 19:35
@Anonymous User wrote:
they tell you to go on live chat so why can't I find it I used to use it but now it's not there
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help select "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV
Hope that helps
20-01-2016 19:35
@Anonymous User wrote:
they tell you to go on live chat so why can't I find it I used to use it but now it's not there
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help select "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV
Hope that helps
20-01-2016 19:47
20-01-2016 19:54 - edited 20-01-2016 19:56
@Anonymous User a laptop is the better option as it works differently to other devices. 🙂
They do respond quite quickly to emails. They say 24 hours but I have had replies within a few. 🙂
20-01-2016 20:05
Thank you for your help
30-03-2016 12:21
Feel like im going round in circles.....i follow the instructions to find Live chat an i just cant find it....need to talk to a nowtv member to sort out a payment issue. Can anyone help as all the instructions iv found im following an it doesnt work
Thanks
30-03-2016 12:33
Hiya - if it's any consolation i'm having the same problem. I need to discuss a payment issue and when Ii click on the Help Centre option I dont get any "options" (e.g. LIve Chat or Email)
30-03-2016 12:35
@Anonymous User @Anonymous User try this page where you should find a Contact Us button
30-03-2016 13:24
Thank you. Managed to accress live chat and reolved issue
@Anonymous User wrote:@Anonymous User @Anonymous User try this page where you should find a Contact Us button
09-04-2016 11:29
Many thanks for the link, this is the ONLY way at all that i have mangaed to find a contact us button, even looking at the address links I couldndt do it. Am i missing somethign for futrue reference? Have saved your link in any case!