10-02-2017 20:47
I have just had to split my Vodafone broadband between 2.4 and 5 gH but my now to box (white) will only pick up the 2.4 network. The 2.4 network is too slow (which is why Vodafone split it) so I need it to connect to the 5 gH network. Any ideas why the now to box won't pick this up?
To note the box and router are in the same room less than hen half a metre apart.
Thanks
Cazzoline
11-02-2017 24:34
hi @Anonymous User it should pick it up. Can you check the router page and check it is not set to "private" or "hidden". i.e. that the now box can see it. I noticed you said the two are close together. Can you try an ethernet cable? (I appreciate you may not have one). They are worth getting as no interference or sharing the WiFi channel with neighbours.
11-02-2017 4:11
@Anonymous User, @4268 White boxes don't have an ethernet socket 😛
11-02-2017 9:15
11-02-2017 10:56
11-02-2017 11:38
@Anonymous User do you use the box for anything other than Now? Do you actually use a Now subscription, are you on an offer or just paying the standard price? If you just pay the standard price, you might be better to get a new black box with passes from Argos or Tesco. (If any are on offer). I am guessing may be half time offers soon. In the meantime try a reset of the box. Put a pin in for 30secs or until it completely restarts and says "lets get started". then try inputting the details.