31-08-2016 20:12
Hi
I am having problems with my now tv remote.
PLease can NOW tv help?
I have tried new batteries and its just not working
ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same-
the link is broken and you can't contact or email one or have a live chat.
Anyone know why this is?
Thanks for your help everyone. xx
31-08-2016 20:23
@Anonymous User
Does the white light on the front of the box flash each time you press the remote controller key ?
If you own a smart phone or tablet (Android, iOS or Windows) you could has a temporary measure download the free Roku remote controller app from the Apps store to use on your nowtv box.
31-08-2016 21:34
31-08-2016 21:47
@Anonymous User wrote:ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- the link is broken and you can't contact or email one or have a live chat.
Anyone know why this is?
Hi @Anonymous User,
For future reference, access to 'Live Chat' can be found at the bottom left of (most, if not) all the Help Centre articles via the green 'Contact Us' button (which leads to the 'Live Chat' button). The idea being that after finding and reading the 'Help Centre' article that fits your needs you should be able to resolve your issue yourself and only have to contact a NOW TV representative as a last resort.
Cheers
16-05-2020 17:29
I have exactly the same problem, can't access NOW TV at all on my Samsung TV. It was fine until 2 days go.
Website no help, just keep going round in circles and no Live Chat
Can anyone help?
19-05-2020 8:29
@Anonymous User
Samsung’s advice is:-
Unplug the TV at the wall (not just switch if off).
Wait at least one minute for the electrons to die, two or three is better.
Plug back in and turn the TV on.
In the Settings, do a Reset (probably under Support there).
Retune it, etc., try NowTV again.
This worked for me.
19-05-2020 8:34
24-05-2020 10:35
Thanks Roy B That worked for me
22-08-2020 15:20
Hi my name is bob and I want to speak with somebody from now tv if I can please
22-08-2020 16:11
Hi @Anonymous User
What seems to be the problem ?
I am a customer, but if it is not an account related matter, then maybe myself or somebody else on the Forum may or may not be able to help you out.
Should it be account related and you need NowTV's input, then use this link below, where there are a number of ways of getting in touch with NowTV.