22-08-2015 17:28
20-02-2017 24:18
Hi,
I'm currently getting Error Code: -103 on my Now TV box whenver I go to watch any of my entertainment pass programmes, and I'm getting very annoyed because I'm paying for a pass that I can't even watch.
Hope you can help.
20-02-2017 8:56
Hi @Anonymous User,
The original 'white' NOW TV boxes were launched July 2013. How long have you had yours? Nothing lasts forever, perhaps it's time to upgrade!
07-05-2017 15:39
I've got a white NowTV box and have paid for a Sports Day Pass. I got to see the 1st half of the Liverpool v Southampton match but the quality was dreadful, most of the time I couldn't even identify where the ball was (which sort of makes watching pointless). During the adverts the quality improved dramatically & I thought that my problems were over, however at the beginning of the 2nd half the picture froze and the Error 103 message filled the screen. I've been searching for some chatline, phone number or other support and this is all I've been able to find. My ADSL provider is BT & I used their service to check the line and it says that the speed is 3.2M. I never normally have problems with streaming, often watching iPlayer or Amazon films (I'm a Prime subscriber).
What is causing the problem? Can it be fixed? Having missed the match how do I set about getting a refund?
09-08-2016 13:01
09-08-2016 13:42
@Anonymous User
Can you confirm your ISP and Router model, also there might be some helpful tips in this linked thread below.
http://community.nowtv.com/t5/NOW-TV-Box-white/Error-code-003/td-p/323183/highlight/true
09-08-2016 14:05
09-08-2016 14:14
@Anonymous User
Are EE your internet provider and are you using a EE box for watching nowtv ?
09-08-2016 14:25
09-08-2016 14:29
@Anonymous User
Does the nowtv app on the EE box works and it's the separate nowtv box where you are having issues with the 003 error code ?
09-08-2016 17:22
@Anonymous User wrote:
I received a free now tv box in the post a couple of weeks ago and it will not set up....
Really, how come and who from? And is it a little 'white' NOW TV box or a little 'black' one?