22-08-2015 17:28
22-08-2015 21:40
23-08-2015 1:49
Hi @Anonymous User@Anonymous User
Thanks for your post and welcome to the forum. I would suggest rebooting your routers by switching off & on at the mains and then doing the same with your NOW TV boxes. If this doesn't work, I'd try resetting your boxes by placing a pin or paper clip in the small hole at the back of the box & holding it there for 15s or do.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
23-08-2015 9:48
23-08-2015 11:15
25-08-2015 16:19
Hi @Anonymous User @Anonymous User
Very sorry if you're still having issues with the box. The error code is normally down to the connection between your router and box. Have you tried changing the router channel?
If this does not help please let me know your Internet providers please. Apologies again for the trouble caused and thank you for your co-operation.
Cheers
Ranj
NOW TV Team
28-08-2015 18:53
28-08-2015 18:56
Hi @Anonymous User
Can you tell us which router make and ISP you have?
Birgit
NOW TV Team
30-08-2015 5:57
31-08-2015 12:12
Hi @Anonymous User
Depending on what your last message was. I can see the one where you asked who do you change the wireless channel and I asked what your router make and ISP are.
Birgit
NOW TV Team