22-08-2015 17:28
21-02-2016 12:32
23-02-2016 21:43
Hi @Anonymous User,
Thanks for posting.
Can we ask you to try resetting your router and then unplug the box and try again?
Thanks
Simon
NOW TV Team
28-12-2015 23:55
I'm trying to set up my Now TV box and it keeps telling me there's and error code 003, I have tried using different Ethernet cables and restarting my router but it has yet to get going. It's frustrating because I have a pass which day by day will run out, so I want to get it working ASAP.
01-01-2016 11:00
Hi @Anonymous User,
Thanks for getting in touch.
Can you please let me know if you are still experiencing this issue?
Thanks,
Karl
NOW TV Team
06-01-2016 15:18
06-01-2016 17:02
Hi @Anonymous User
Thanks for getting in touch with us.
Sorry to hear that you're having some issues with your NOW TV Box.
It sounds like this is an update issue, could you try forcing an update and letting us know how you get on?
To do this press the following combination of keys in order quickly.
When you have done this, a secret menu will pop up. Select Update Software and select Okay when the box prompts you.
Thanks,
Ryan
NOW TV Team
04-03-2016 16:46
04-03-2016 18:57
Hi @Anonymous User,
Sorry to hear about the problem you've had with your NOW TV Box.
Can you please try disabling the network pings on your NOW TV Box and then try the update steps above:
You’ll need to complete the following sequence on your NOW TV box remote control. This must be done in quick succession:
If the above is done correctly, a new screen will appear called ‘Platform Secret Screen’ which will display two green bars and four options. Please select ‘Disable Network Pings’ from the list of available options.
Next, click back on your remote control until you reach the 'Connection Setup' page, and try to connect to a network.
Please let us know how you get on.
Thanks,
Rich
The NOW TV Team
05-04-2017 14:42
05-04-2017 15:16
@Anonymous User wrote:
I have tried the Secret Screen advice and clicked Software Update, it will not let me do anything. Error code 003 pops up AGAIN.
Hi @Anonymous User,
Most '003' errors refer to network connectivity problems between your 'router' and your 'playback device'!
If you haven't done-so already. Try re-booting your router (by disconnecting its power, waiting 30 seconds and reconnecting its power).
Cheers