Now App won't recognise my email address

[Soleira]

Now App on my iphone and on my Smart TV won't recognise my email address even though I'm signed in with it on my computer and I've paid for Cinema and Boost which allows me access via 3 devices. It says no such email address recognised even though I'm signed in on my computer with it.

[redchiz1]

Odd one this. Try reaching out to the NOW TV support team directly, click on the green Chat online button near the top of the page here to speak to an agent. 

[Soleira]

Thanks. Much appreciated. I finally solved it after a whole hour of working with it by (1) verifying my email address (I never received the original request to do so), (2) purchasing boost so I could sign in on multiple devices and (3) signing out on everything and then signing back in. Whew.

[gavs82008]

@Soleira 

Are you able to delete the app on the TV? If not delete the cache and data.

You could try unplugging the TV and router for a few minutes.

Otherwise speak with staff outlined in the post from @redchiz1 

[Soleira]

Thanks. Much appreciated. I finally solved it after a whole hour of working with it by (1) verifying my email address (I never received the original request to do so), (2) purchasing boost so I could sign in on multiple devices and (3) signing out on everything and then signing back in. Whew.