09-01-2022 20:59
You keep telling me I’m streaming elsewhere and on more than one device even though I know that’s not the case (and your device log shows that).
Only been happening since you introduced the boost. Feels a bit scammish in that I have to pay to resolve this.
09-01-2022 21:01
@Anonymous User
If your switching devices it can take around 10-15 minutes before you watch on another device.
From my understanding the quickest way is to log out of the device your not using.
09-01-2022 21:19 - edited 09-01-2022 21:20
Hi @Anonymous User
You have mentioned Chromecast in the post labels.
Have you tried casting first, before you physically press the play button on the NOW App on your phone ?
When doing it the opposite way around it would always take up two devices.
10-01-2022 10:49
10-01-2022 11:34
Hi @Anonymous User
If that's the case i have no idea on what's going wrong (unless the phone has had a recent firmware update and the NOW software is getting confused that there is two devices from the same phone being used).
Because i have a Boost Membership and don't use my Chromecast anymore i can't test out the cast first method, which used to work prior to Boost when you was restricted to a maximum 6 devices on your account (before this registered device restriction was removed by NOW back in the Summer 2021).
I am guessing you have followed these instructions about device management.
https://help.nowtv.com/article/managing-my-devices
Maybe go onto live chat and see if they can help further.
Use the green chat online button from this link page below to contact them.
https://help.nowtv.com/article/how-to-submit-a-complaint